29 into a single repository to enable this ,” says Lapierre .

To utilise data more efficiently for the customer and also to lighten the work load regarding repetitive tasks , ERGO Digital IT also supports initiatives within ERGO to apply AI and explore machine learning . “ We ’ re looking into things like speech-to-text where you can receive a phone call , convert that to text automatically , and then analyse it to provide better service to the customer .

If it wasn ’ t a sale , what else could the customer potentially want ? How can we service the customer faster or more easily or reach out to them in the future ?” AI-driven automation has already taken effect for certain internal processes , enabling the firm to unburden employees from basic tasks . ERGO Digital IT works closely together with other IT entities on these projects . “ One business had approximately 100 people who were classifying emails as they were coming

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