Defence Health ’ s 2019 report outlined the fact that total benefits paid reached some A $ 517.9mn , while extras benefits paid reached $ 137.4mn . Having had 1894 births , 732 knees replaced and 295,570 people covered , the company reported 98 % member satisfaction .
Chairman Major General Gregory Garde said in the report : “ I would like to highlight the enthusiastic and genuine passion of Defence Health staff for their work and interactions with members .
Staff surveys report very high levels of engagement and satisfaction ; and members indicate outstanding levels of satisfaction for the service they receive .”
He continued : “ Members can have confidence in the prudent , ethical and responsible management of their health fund . We have a skilled and experienced Board of Directors which rigorously reviews management ’ s proposals . I am grateful for their dedication and unwavering commitment to the health and wellbeing of our members .”
Recently , the firm was named ‘ Major Private Health Insurer of the Year ’ in the Roy Morgan Customer Satisfaction Awards . Roy Morgan ’ s CEO Michele Levine said of the awards that they are “ the gold standard in recognising companies and brands that stay ahead of the pack by knowing what their customers want and delivering it consistently .” Its focus on customer service has also led to it being awarded with the Financial Review ’ s Smart Investor League of Exceptional Service Awards .
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