SANTANDER UK
KEY DIFFERENTIALS OF SANTANDER UK
Relationship bankers are just one of the key differentials which sets Santander UK apart from other banks .
“ Our relationship bankers continue to achieve very high scores in various surveys that the industry conducts about the quality and the experience which customers have from that relationship management .
“ We ' re here , in digital , to augment that relationship team by improving their experience , which enables them to serve the customers more efficiently as well as direct customer touch points that we can improve .”
Holman pointed out their international proposition is also a key factor which gives them the competitive edge “ We support high growth and international businesses and we can help businesses manage interest rate risks or foreign exchange risks .
“ We ' ve tried to create the idea that the digital and the customer experience can also be a differentiator . In the short term , we can create better experiences as a result of digitalisation and in the longer term the technologies and partners we have chosen will allow us a more nuances and targeted approach . Digitisation unlocks all those opportunities , which maybe wasn ' t previously possible in processes and systems .”
close to the business as possible . My team is a hybrid mix of business subject-matter experts and those with technical expertise – configurers / developers on each respective platform that supports a particular activity in what we call domains in the team .”
“ Those domains support the main , big ticket operational items and the horizontal processes of the bank . These are processes that apply across all products and services , we always have to do things like onboarding , financial crime , credit risk , legal and contracting , fulfillment activities , servicing and sales .
Holman pointed out the digital workflow of these universal activities is supported by an ecosystem of configurable SaaS solutions which include the following technology partners :
54 May 2021