“ We ' ve let tech companies be great tech companies and we are concentrating on being a great bank ”
JONATHAN HOLMAN
HEAD OF DIGITAL SANTANDER CORPORATE & COMMERCIAL BANKING
DocuSign – used in fulfillment and legal contracting
nCino – as workflow for onboarding and for credit risk
Salesforce – in sales activity , pipeline management and servicing activity
Tamr – for data continuity and a single customer view
By leveraging the nCino Bank Operating System , which is built on Salesforce and enabled to utilise the Salesforce AppExchange , Santander can now ensure data continuity at every stage of the lending approval cycle – from the opportunity being logged in Sales Cloud through to the loan facility letter being digitally signed by the customer .
Holman said this ecosystem will be critical to delivering the next stage in the bank ’ s digital roadmap . “ It has also helped us to streamline and scale up our corporate and commercial lending processes .”
“ We ' ve got tools that are doing specialist activities plugged into tools like nCino , which are broad workflows ,” said Holman who pointed out all those component parts are now integratable and able to be run