ENSURING THE LAB DOESN ’ T BECOME AN ‘ INNOVATION THEATRE ’ Before going forward with any pilot , MSUFCU vets potential partners not only with its legal and risk teams but also its finance people .
“ This is one of the more important parts ,” says Maxim . “ We do some modelling and projecting as to what we should expect for an ROI before we even begin the pilot project . We then put that into a business case for the pilot itself , based on whether we are paying for it to benefit our members , whether it covers its own costs , or whether it will make a profit .”
MSUFCU AND ITS PARTNERSHIPS WITH BOOST . AI AND CU NEXTGEN When it comes to its partnerships , the MSUFCU looks for organisations that it can co-create with to mutual benefit . This is the kind of partnership that MSUFCU has with Boost . ai and CU NextGen .
“ Boost . ai has helped us to create our internal chatbot ,” explains Maxim . “ At the time we weren ’ t looking for a chatbot provider . We already had an existing chatbot known as
Fran for our members . But Boost . ai presented the idea for creating an internal knowledge-based chatbot , which is
102 May 2022