WESTERN UNION
feels good when they ’ re transacting : it ' s fast , it ' s quick , it gives them options , but it also helps them .”
Western Union ’ s global retail agent network consists of hundreds of thousands of locations , an infrastructure that “ no one else in the world has ”. “ As we accelerate rollouts of our digital bank account / multicurrency wallet across other markets , our retail agents become part of our omnichannel offering . There is no other organisation in the world with that kind of network ,” says Singh .
Singh is also emphatic that banks must learn lessons from the past two years . COVID-19 irreversibly transformed banking and how customers access their money , converting mature markets into cashfree , contactless societies , and creating enormous demand for digital products in emerging markets .
“ Being able to offer financial services in a more holistic , customer-centric way is really the future of the financial services industry ”
THOMAS MAZZAFERRO CHIEF DATA OFFICER , WESTERN UNION
“ COVID-19 has reignited the fact that the customer has choices ,” Singh says . “ We want to be their first choice , so our goal will be to keep innovating , to keep bringing better services and new products to our customers so that we can be a part of their lives on an ongoing basis .
126 May 2022