“ WE DON ' T WANT TO PUSH PRODUCTS IN THE MARKET THINKING THAT THEY ARE THE BEST BECAUSE WE ’ RE JUST THINKING OF THE COMPETITION OR WE ’ RE THINKING AS BANKERS ; WE WANT TO HEAR IT FROM OUR CUSTOMERS ”
started the project . We launched Blink – from the idea to go-live – within six months . We started from nothing and put it all together within a record time , including the strategy , the branding and the technology .
Pandemic-related shift to digital banking innovations As was the case for most – if not all – businesses in 2020 , the COVID-19 pandemic had a wide-ranging impact on Capital Bank . But while the sudden halting of businesses worldwide and ongoing supply chain issues caused many to falter and redirect their attention , Malhas explains how the pandemic merely sped up what is seen as banking ’ s natural progression .
“ Nowadays , all products are focusing on digitisation , so banks are no longer thinking about introducing products without the digital element , because that ' s the