expectation of customers ,” she says . “ Of course , the pandemic paved the road for all banks to actually ride the digital wave , which was gradually becoming less of a choice , anyway .”
During this period , Malhas came across an overwhelming abundance of solutions and potential partners for Capital Bank : “ On a weekly basis , I would meet two or three potential partners that would come and showcase their solutions . Putting all of this within a framework , deciding how to go about it and making sure that , along the way , you don ’ t forget your customer , was a challenge . The best way to overcome this challenge was Blink .
“ It all came together easily and in a short space of time . We are now in the best position to utilise the ecosystem of partners available to us , within a clear partnership framework that maximises value to our customers .”
Building partnerships to support digital banking transformation A successful digital transformation roadmap factors in the potential partners that can help progress the journey so , naturally , Blink has cultivated a wide range of strategic partnerships in the tech field .
210 May 2022