WOODRUFF SAWYER
using most of their time context switching and doing clerical work , not doing what they do best , which is servicing clients . This is where the idea of Connect came from .
“ The core idea of Connect is , let ’ s have one place for employees to do their work . A single place , instead of hopping around between emails and going to another platform to do something that ’ s a third party system . This platform allows folk to reduce context switching , but also allows us to standardise workflows .”
During COVID-19 , many businesses were given the opportunity to review the way they ran their operations and make improvements which have lasted long past lockdown . Amazon experienced an enormous surge in demand during COVID- 19 and invested in automation technology to assist in social distancing . Microsoft quickly accelerated its cloud computing initiatives to support businesses transitioning to remote work , which are still in use in the age of hybrid work . In 2020 , Woodruff Sawyer found that people were doing things differently , in different parts of the business . Connect became a way to standardise daily processes across the company .
“ Since Connect arrived , the company has grown tremendously ,” Kulangara adds . “ That ’ s not all my doing , but it ’ s been an experience to watch us grow .”
How Woodruff Sawyer is becoming a catalyst for positive change From the beginning , Woodruff Sawyer said it wanted to build a system that its clients could use and what it didn ’ t want was to do what other companies had done .
“ Some of our peers had built portals with the idea that were going to reduce operating costs and drive all of their clients to the portal . You can reduce your head count and you can service it at a lower rate , right ? From the beginning , our vision was not to do that . Our vision was to build a platform that allows our clients to connect more directly with people that are our risk managers .”
Yet , Connect is not the only force at Woodruff Sawyer advancing the company to becoming a catalyst for positive change
For Matt , the platform is about building that interconnectivity .
112 May 2024