“ If I want to schedule a meeting with my agent , there ’ s a calendar link there to allow them to do it . When I want to chat directly with an agent , there ’ s an opportunity to do that .”
Kulangara is clear that Woodruff Sawyer will not dilute its value to clients until they understand what they feel about AI .
“ When it comes to AI , our approach is ‘ Caution first ’. We build lots of Proof of Concepts ( PoCs ), but we ’ re cautious about where we implement AI and what it means for the brand , what it means for our clients from a privacy perspective . We ’ re cautious
“ We have centralised the data architecture that allows us to get all of that in from trusted sources ”
MATT KULANGARA PARTNER AND CHIEF INFORMATION OFFICER WOODRUFF SAWYER fintechmagazine . com 113