VYSTAR
deliver value to ensure we provide our members and future members with an unbelievable experience .
Agility to help members during the pandemic When the pandemic hit in March 2020 , VyStar was agile and pivoted at a moment ’ s notice to offer more than US $ 121m in mortgage forbearance to their members . “ The COVID-19 pandemic created a boom for new home purchase loans ( those finding they need more space or a place of their own ) and home refinancing as the media touted the lowest rates ever . With this , we had to pivot and look internally on ways to support this supply and demand , especially with the competition or new- digital lenders , all while maintaining an exemplary member experience .
“ Our team achieved incredible success and supported our members when they needed us most during the pandemic . That included offering US $ 121mn in mortgage forbearance to our members so they could focus on what is really important , which is supporting their families ,” commented Kouchis .
“ Specific to technology , it was the need to implement more innovative solutions and process improvement within our Real Estate Lending team . Looking for technologies that can exchange the loan information , seamlessly and securely , while creating a better experience .
156 November 2021