VYSTAR
POWER OF PARTNERSHIP WITH BLACK KNIGHT
Jennifer Lopez Kouchis , SVP , Real Estate Lending at VyStar Credit Union explains the importance of their partnership with Black Knight , a provider of integrated software , data and analytics to the mortgage industry and why she believes this will be transformational .
“ We are excited to be partnering with Black Knight , an industry leader who is local to Jacksonville , Florida . It ' s great to have such a dynamic partner who understands what it means to be rooted in the community ,” commented Kouchis .
Why was Black Knight selected as the Mortgage System Platform and LOS solution by VyStar ? “ Black Knight has the mortgage industry ’ s only end-to-end , fully integrated , enterprise solution that is designed to digitise the entire mortgage life cycle . Adding Empower to MSP provides for straight through processing . Automating the process accelerates the loan cycle , boosts productivity , creates scales of economy and prepares for shifts in demand to better serve our members . The enhanced servicing with Empower from retention , cross sell , assumptions - makes our servicing platform a growth engine .”
Technology is now about the ecosystem , please could you explain more about how the Black Knight Financial Services partnership will help VyStar ? “ At the heart , a mortgage lending ecosystem is technology . This allows us to evolve , streamline the process and respond to the ever-changing environment , while improving service levels . A few items that drew us to Black Knight include the Under- One-Roof integrations which allows us to reduce cost and respond to change , as well as the True Self-Service experience . We feel the Black Knight technology will be transformational and members can expect an enhanced single experience that can be accessed wherever they are and whenever they want , with a focus on exceeding member expectations .”
How will Black Knight support VyStar ’ s expansion efforts within Real Estate Lending ? “ They are a full-service origination and servicing solution which will allow VyStar to expand and support “ local to global growth efforts ”. We feel by leveraging both the MSP and LOS will allow us the opportunity to expand quickly to support our growing membership .”
How will the VyStar and Black Knight partnership impact the member experience ? “ We will be able to serve our membership in an innovative and new way by anticipating when it may be in our members best interest . For example taking advantage of lower rates or equity in their home . We want to change the landscape and be there for our members through every stage of life by providing our members valuable and insightful information up-front . This is when we can truly provide Best in Class service and support , leveraging the info we have and by removing roadblocks and redundant requests , all while accelerating the loan process .”
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