VYSTAR
“ The power of resilience and the ability to change course at a moment ’ s notice was vital during the pandemic . This year has been incredibly challenging , but also a year to be truly grateful for . It was all about people helping people .”
VyStar acted to support changes in demand triggered from COVID-19 by increasing their teams who put in the additional hours to serve their members . Staff worked extra hours to submit applications as part of the Paycheck Protection Program , adjusted branch operations to accommodate members .
“ We really had to look internally for ways to streamline our process and create efficiencies ( quick hits first ) with system enhancements , automation and then worked our way to major process improvement with the most notable change for us being within our workflow , which we refer to as Member First . We also sought out technology that could add value within our journey such as E-Close through our Hybrid and Full Remote Online notarisation ( RON ).”
Military Heroes Program VyStar is honoring its military roots with the launch of their Military Heroes Program which will include several features such as a grant program offering up to $ 10k , 100 % financing with no PMI , and access to a VyHero Mortgage Support Team , to name a few .
“ Our legacy is rooted within our military and civil service families , and we continue to create innovative products and services in support of them . Specifically , within Real Estate Lending , we are launching a Military Heroes Program , which we are extremely excited about . We took a unique approach to building this product by surveying our military families and those with affiliations to find out what they wanted to see and would benefit from most through this program ,” said Kouchis .
“ Most of our team are military certified specialists which means that we take it seriously . We want to understand the challenges their families go through and help them in innovative ways to access the mortgage financing they need .”
“ In addition , the Heroes helping Heroes initiative will involve a charitable component that supports VyStar ’ s commitment to being a strong community leader in addition to a trusted financial institution . “ It has been a great and humbling experience to build this in tandem with our heroes for our heroes ,” commented Kouchis .
158 November 2021