HANNOVER RE
cases for each ecosystem focused on :
• Lifestyle
• Travel
• Health and wellbeing
• Consumption
• Mobility
Personalised services that address real needs Training and supporting employees have played a major part in the shift too . Hannover Re prioritises training their teams in Design Thinking , which , says Roudaut , has allowed the company to better address the cultural shift required by its user-centric approach .
He explains , “ Travel is a good example . As travelers , we have all experienced having to queue at an airline desk for two hours with
“ HANNOVER RE ’ S ECOSYSTEM PARTNER CAN ALSO CONTACT ANY SOCIAL MEDIA TO TAKE DOWN AN OFFENSIVE POST ”
DOMINIQUE ROUDAUT CHIEF STRATEGY , PARTNERSHIP , AND INNOVATION OFFICER , HANNOVER RE another 400 passengers because a flight has been canceled ”.
“ The Hannover Re team recognised the experience of flight disruption could be improved for passengers . Instead of queuing , our customers get notified of any disruptions by SMS within two minutes of the event . And receive a call within 15 minutes from our team , getting them lounge access , seat availability on the next flight , or overnight stay at the airport hotel .
“ There is no paperwork to wade through for claims and the disruptions are automatically dealt with from that moment on . We have a similarly inspired solution for luggage , enhancing further the resilience we aim for .”
192 November 2021