HANNOVER RE
The goal is to tailor insurance to fit into the insured lifestyle – rather than an insured having to change its agenda around insurance and life events .
As an ecosystem orchestrator , Hannover Re , identifies , compares , and selects relevant potential partners with our insurance company clients and chooses the preferred ones with whom it can synergise and co-design a solution to the problem identified , as defined by end-users .
Cyber crisis prevention and assistance In the current climate , cyber-attacks are devastating and user priorities are usually prevention , crisis assistance , and then insurance . Hannover Re provides prevention services together with its select ecosystem partner via an application that checks the vulnerability of customer mobile phones or computers .
The solution comes complete with a dashboard to monitor the security score in real-time . Every vulnerability comes with an action plan to address it and improve the resilience score .
Roudaut says ease of use is paramount in encouraging adoption if the action plan is too cumbersome for a user to implement , Hannover Re has a hotline that remotely addresses what needs to be done on a customer ’ s device to improve their resilience to cyber risks . If a claim then occurs , the service provides swift and streamlined crisis management .
“ Hannover Re ’ s ecosystem partner can also contact any social media to take down an offensive post . This is often far more urgent than paying a lump sum for psychological assistance , which is also covered under the insurance .
“ The cyber solution product can also connect with social media platforms to
EXECUTIVE BIO
DOMINIQUE ROUDAUT
TITLE : CHIEF STRATEGY , PARTNERSHIP , AND INNOVATION OFFICER
INDUSTRY : REINSURANCE LOCATION : LONDON
C suite at the crux of customer centricity , insurance innovation and digital distribution with 20 years of P & L leadership , strategic , innovation , transformation , digital , ecosystem , product and underwriting experience at a country , regional and global level .
From vision to execution transformation of culture , processes and organisation across multiple countries to be more efficient ( transformation ) and relevant ( innovation ) in order to achieve P & L targets . Lead relationships and client negotiations for large , sensitive and complex deals . Influence stakeholders at every level in a matrix environment .
Customer experience advocate and customer centric insight ( anthropologist , design thinker , disruptive strategist ) leading to contextually design awarded and patented insurance products and services delivered through a relevant customer journey and experience .
Digital strategy vision and implementation , notably in frontier markets , encompassing ethnographic insight leading to design products & services , customer journey , UI / UX , building an ecosystem with digital partners ,
along with underwriting and insurance operations expertise for front and back office and navigating the regulatory field .