MARSH
: Digital transformation of the insurance industry
Putting people first Fraser-Hawkins talks at length about the people within the business . Marsh is , he says , a people business , which clients appoint for the insight and intellectual capital they bring . He believes that they are now able to benefit from combining the best of both worlds ; both video conferencing and faceto-face engagement will enable Marsh to get in front of clients in a more efficient manner . A true hybrid solution , whereby colleagues from Marsh engage with clients face-to-face but also with the ability to bring in expertise from around the globe at a moment ’ s notice .
The pandemic put a strain on everyone , but Fraser-Hawkins says he is proud of how his colleagues adapted to the situation .
“ Our colleagues have been phenomenal throughout the pandemic ,” he says . “ Seeing them work from home anduggle challenges such as homeschooling , while continuing to look after our clients was inspiring . I think the hybrid model that we ' re adapting going forward means we have the ability to make better work-life choices and support all our colleagues in creating powerful working environments .
“ We talk about work-life choices rather than work-life balance because at times you have to make one choice over another , but the flexibility that we ' ve embraced as part of working virtually at times means that it ' s a great opportunity for us to connect .
I think we ' ve demonstrated how we continue to focus on an approach of leading with kindness . We appreciated that colleagues were dealing with challenges but we moved almost seamlessly to virtual working . I think a number of us were pleasantly surprised to hear how quickly we were operating as ‘ normal ’ for being in an abnormal environment .”
58 November 2021