MARSH
Fraser-Hawkins says that Marsh ’ s digital transformation journey was already advanced but wouldn ' t have accelerated further quite as quickly as it did were it not for COVID-19 – a familiar message we hear from many large organisations who had the foresight to implement digital .
Marsh is a global business that had crisis plans in place should teams need to move to working from home . Most Marsh employees had the technology at hand already to do just that , as well as the processes and procedures for a seamless transition .
“ I think it was a very positive experience ,” says Fraser-Hawkins . “ We ' ve learned some brilliant things . That being said , the office is still very important to us , so the hybrid solution sets us up for a great future .”
Moving the insurance industry to digital From an industry perspective , insurance is probably , it ’ s fair to say , one that needs to do the most catching up when it comes to digital transformation . Fraser-Hawkins says this is imperative for servicing clients while also being better for business .
“ The ability to get information to our clients quickly , in an easily digestible format , is imperative if we ' re going to be an agile business going forward ,” says Fraser-Hawkins .
ALISTAIR FRASER-HAWKINS
TITLE : CEO OF UK CORPORATE AT MARSH INDUSTRY : FINANCIAL SERVICES LOCATION : UNITED KINGDOM
Alistair is Chief Executive Officer for Marsh ’ s UK Corporate business . In this role he is responsible for over 520 colleagues across the UK driving strategy , execution and overall growth of Marsh ’ s Corporate business . He is also a member of the UK Executive Committee and is a main Board Director of Marsh Limited .
He has 25 years of experience in the Insurance industry . He began his career in 1995 in the London Market with an underwriter and has spent the last 20 years in Broking .
“ New normal isn ' t just how you operate your business , it ’ s also how you lead your business ”
ALISTAIR FRASER-HAWKINS CEO OF UK CORPORATE , MARSH
EXECUTIVE BIO