KENSINGTON MORTGAGES
not just about whether the computer says yes or no . It ' s about really understanding the background and the circumstances of those customers .
“ I think if you overplay technology and digital too much in your strategy , you can end up being perceived as a faceless organisation . By combining both tech and the human touch , we try to be highly informed , apply strong diligence and deliver market-leading customer service and solutions . You can only do that by having a real blend of expertise in an organisation . Over the last three years , we ' ve grown significantly year on year . Clearly within that time , we ' ve also had the pandemic to navigate . Despite the challenges COVID- 19 brought , it really allowed us to focus on customers ’ needs ( such as managing payment holidays ) and how our colleagues work ( replatforming our infrastructure ) – and very much acted as a catalyst to what we were doing .
52 November 2022