THE FINTECH INTERVIEW
“It ’ s critical to have the strongest , most powerful people you can around your table , even if they make you nervous . That ’ s key ”
We don ’ t always embrace the fact that it ’ s two vastly different worlds and different cultures . My experience has really enabled me to thread the needle to put the pieces together between financial services and technology .
The Booking . com business is the most complex I ’ ve ever worked in by an order of magnitude . Booking travel may sound simple , but it ’ s devilishly complicated .
A challenge I enjoy for all the reasons I ’ ve outlined above . I joined Booking . com in 2017 , becoming Senior Vice President of Booking . com ’ s FinTech unit in 2021 .
Our 700 + strong cross-functional team operates in Amsterdam , London , and Bangalore and goes end-to-end from ERP to payment platforms , compliance , PSP relationships , FX , and payments experience for both sides of the global marketplace . We have plans to expand to around 900 .
Q . HOW CAN YOU SEE THE PAYMENTS INDUSTRY FOR TRAVEL BOOKING EVOLVE OVER THE NEXT FEW YEARS ?
» Across the travel industry as a whole , there will be a bigger focus than ever on customer experience . All kinds of policies and flexibilities are built into the travel industry , which affects both the supply side and the traveller .
22 November 2023