Improved customer experience sits at the heart of Booking . com ’ s vision for future travel . Many of the things that we can do help add more flexibility , decrease risk and add more comfort .
Our objective in payments is to help both sides of the marketplace with financial products and our vision of the ‘ connected trip ’ – enabling our customers to book every aspect of their travel experience – from package trips to flights and attractions – stress-free through our familiar , easy-to-use website or mobile app .
Becoming a one-stop shop for all travel needs and reducing financial friction is one of the key elements to make this a reality . Every day we explore ways to make it easier for travellers to pay the way they want , at the time they want , and for partners to grow their businesses .
Q . WHAT IS THE BIGGEST WORKPLACE CHALLENGE YOU HAVE TO FACE REGULARLY ?
» I think the biggest challenge that we face is probably competing priorities . We are fortunate to have an incredible amount of resources across Booking . com however we ’ re always forced into the position of having to make difficult choices about what we do and don ’ t do as we focus , prioritise and re-prioritise .
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