— Kevin Landel , SVP of Innovation and Payments Strategy , Patelco Credit Union

This , in conjunction with a virtual advisory team that asked for feedback from the mobile users , allowed Patelco to limit the usual dip in customer satisfaction when making the platform conversion and to come out of it in only three quarters . “ It isn ’ t using unusual technology ,” Landel says , “ it ’ s just a different way of thinking .

“ The culture of innovation here starts at the top . It falls into three areas : learning , doing , and refining ,” he adds . From sending executives to the Credit Union Executive Society ( CUES ) Innovation Institute at MIT and Stanford , to putting

133 EXECUTIVE PROFILE

Kevin has held executive positions , been a principal in two startups , and as an alumnus of the MIT Media Lab and subsequently at the San Diego Supercomputer Center , Kevin has designed systems , taught courses , and consulted for many companies in the US and abroad , has been awarded a variety of grants and awards , and holds a patent for computer video display technology . Kevin is a sought-after voice in financial services technology and innovation , and has served on advisory boards for Fiserv , CO-OP , Alkami , CUISPA and others . An avid surfer and outdoorsman , Kevin lives in Pleasanton with his family .

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