FinTech Magazine October 2019 | Page 137

tive nature of credit unions to multiply our energy to provide the best tech we can for our members .”
Being located close to Silicon Valley , Patelco has access to all of the very latest technology and innovative ideas . “ There ’ s a real synergy ,” says Landel . “ We have knowledge , data , and an understanding of our business that an entrepreneur may not , while an entrepreneur has the technology , skillsets , ideas , and capacities to build things that we may not . Considering this , it ’ s natural to get together and do a partnership .” This synergy gave Patelco an AI chatbot that it now uses as the primary knowledge database for

“ We have knowledge , data , understanding of our business that an entrepreneur may not while an entrepreneur has the technology , skillsets , ideas , and capacities to build things that might not . It ’ s natural to get together and do a partnership ”

— Kevin Landel , SVP of Innovation and Payments Strategy , Patelco Credit Union
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