LOOKING AHEAD
LOOKING AHEAD
As Cover-More sets out to strengthen their global footprint , Doble says that customers can expect to see regional products become available worldwide , or , as Carnahan put it : “ we will become a truly global entity , offering true global value to our customers .” He also shares that they hope to enhance the speed of assistance , so that when an issue arises , they can act preemptively to keep their customers safe when travelling . Frazen says that there will be one question at the centre of the strategy as they move forward : “ how can Cover-More provide the right product and the right experience , personalised for an individual traveller , at the time of need , so they get the maximum value out of their experiences , and their opportunities to do business with us ?” As the team finish up their workshop in London , Cover-More is set to take customer service to the next level , and to sharpen the group ’ s competitive edge on the global stage .
29
www . fintechmagazine . com