VISIONS FEDERAL CREDIT UNION
130
“ Whenever we start any new business endeavour , it always begins with the member as the central focus ”
— Thomas Novak , AVP / Digital , Visions Federal Credit Union adoption and application of new and inventive technologies continues in line with the company ’ s mission of “ Making Visions matter to all its members , employees , and communities ”.
To achieve this , he remains resolute in the power of technology to transform members ’ lives . “ The technology has to meet a member need and a business need , not just technology for the sake of new technology ,” he states . “ The typical technology development or the adoption process may start with research or implementation modeling , but the defining factor is how that process or that piece of technology changes the member experience , as well as the experience of our employees , and how it aligns with our overarching mission . And that does not always have to be complex or over-engineered . If we can save , for example , a member $ 200 per month on a monthly payment for their loan based on our interest rates against the solutions already on the market by digitizing the process end-to-end , or being top of mind in a moment of need for that member , that ’ s what really matters .
OCTOBER 2020