of interest , says Novak , is payments and how a member can access and move their money whenever they need . Visions ’ focus on digital banking has been around improving its money movement capabilities , he explains . “ We ’ ve made several UI / UX improvements to the bill pay experience and changed our limits on debit and credit cards . Similarly , on our public-facing website , we ’ ve rolled out the option for members to pay their loans with a debit card or ACH from another financial institution .”
Other initiatives include the Business Performance Department and the use of robotic process automation ( RPA ), which Novak says have seen a continuous rate of adoption within the business . While not always directly evident to members , he explains that RPA has streamlined and improved processes to enable better member service and an environment where employees can more readily focus on the highest value work .
When it comes to messaging , Novak highlights a concerted effort to increase the use of digital marketing to communicate with Visions ’ members . “ We ’ ve had tremendous
139 fintechmagazine . com