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explains . “ XXI-Banorte has strived to deliver better apps for our employees to do their job easier and better , which consequently means there is less traffic and customer needs are met faster .” When he looks ahead to 2021 , Mizuno can proudly say that it won ’ t be a year of ‘ unfinished business ’; COVID-19 has not dented the bank ’ s resolve to transform into a truly 21st century operation . In fact , the pandemic may have been the catalyst for change that IT has been waiting for . “ COVID-19 has
actually removed a lot of mental blockers for some leaders . People can work effectively from home now and that ’ s deeply changed the conversation on how offices and work days should be structured .” And this reaches the crux of what technology in banking is for Mizuno , a ‘ conversation ’: “ Technology is a never ending journey and , in times of crisis , that ’ s when we need to develop it the most .”
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