AFORE XXI-BANORTE
154 truly a company that cares . “ He has been very protective of people and we are still delivering some of the best results in the industry ; it ’ s that fantastic combination which gives people a lot of trust .” Indeed , with the company maintaining its status as one of the country ’ s most beloved financial institutions , some might question how XXI-Banorte can maintain its competitive edge . For Mizuno , it comes down to a simple formula of quality , care and staying true to the organisation ’ s proudly Mexican roots : “ Providing a great service and making sure that you differentiate as
“ Technology is a never ending journey and , in times of crisis , that ’ s when we need to develop it the most ”
— Rodrigo Becerra Mizuno , CIO , Afore XXI-Banorte a Mexican company that it cares not only for the business but also the citizens of Mexico is important ,” he says .
Reflecting on the challenges that 2020 has presented , Mizuno states that the difficult conditions have actually enabled XXI-Banorte ’ s IT department to thrive as creative , techbased solutions became a necessity to maintain business continuity . “ We ’ ve had to move faster in our digital transformation to deliver services on the web or in the mobile applications ,” he
OCTOBER 2020