FBN BANK ’ S DIGITAL STRATEGY
“ Augmented intelligence is bringing in technology as an ally . I think that is kind of my style : it ’ s really about helping people , empowering them to realise their own capabilities ”
— Santiago Castro , Chief Data Officer , FBN Bank UK
that they need . They can now leave the machine to go discover the data for them , which gives them more time for other things ”.
Of all the technological solutions that FBN Bank has introduced , Castro is most keen to credit automation and machine learning for improving efficiency . “ Technology is key because it allows us to collaborate more . Now we can share the same data platforms , where we all interact . With a little automation , we can actually communicate and help each other more easily ”. In many companies , staff see automation at best as a hindrance , at worst as a threat ; but at FBN , it creates harmony . As Castro puts it : “ A lot is about trying to realise efficiency gains , trying to empower our employees to do more with , for example , automation . In bringing in machines as an ally to our people , we have created a lot of automation that has helped us to actually reduce time on dealing with repetitive types of tasks , and in doing so becoming more efficient ”.
FBN BANK ’ S DIGITAL STRATEGY
A topic that Castro keeps coming back to is resilience ; being prepared for all scenarios . Under his leadership , FBN Bank had the foresight to invest in digital solutions that enable and simplify remote banking for its clients – and remote working for its
203 fintechmagazine . com