FBN banks way of creating a smart team
FBN BANK ( UK ) LIMITED
204 staff – before the coronavirus outbreak forced consumers and employees out of physical banks . Castro recognises that the banking sector as a whole was much better prepared for this situation than it would have been five years ago . Becoming efficient five years ago has allowed them to be resilient today : “ It ’ s about being competitive and resilient . As you become efficient , you also become more resilient ”.
He illustrates the point with a metaphor . “ Actually it ’ s a little bit like when you want to learn to swim . You need to jump in the water . If you don ’ t push yourself , you don ’ t learn . This is how our team felt at the beginning . It was difficult , it was challenging – but now they are not just doing it ; they are enjoying it ”. Castro continues the metaphor : “ Flexibility and collaboration only work because we empower our people with technology , and with the right skills , to be able to always learn and jump in and help their colleagues ”.
The biggest factor in the digital journey is the total commitment of top management . After this is investment in the right technology . Unless the team owns and understands the
FBN banks way of creating a smart team
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OCTOBER 2020