TOKIO MARINE HIGHLAND
“ Over the last 18 months , insurance has proven to be a very resilient industry that is attracting even more capital and , therefore , more opportunity , but a different set of challenges ”
NIRAV SHAH CHIEF ANALYTICS OFFICER , TOKIO MARINE HIGHLAND
comparable to a startup , albeit reinforced by an established presence in the market that smaller companies would not possess .
The relentless focus on customer outcomes is in recognition that service expectations are changing , a key observation in a traditionally conservative industry . Although outside of insurance , tech leaders like Google , Apple , and Amazon are rewriting how customers view modern business experience , and Tokio Marine Highland is determined to keep pace with the change . “ Over the last 18 months , insurance has proven to be a very resilient industry that is attracting even more capital and , therefore , more opportunity , but a different set of challenges ,” says Nirav Shah , Chief Analytics Officer . “ Newer capital sources have very different expectations when compared to traditional providers . Therefore , insurance markets need to be a lot more agile to make the most of the influx of non-traditional capital into the marketplace .”
In this new market , ‘ the experience ’ of a company has become a strong metric for quality and competitive differentiation . Kiran Achen , CIO , believes that driving Tokio Marine Highland ’ s wholesale
REASONS TO CELEBRATE 2020
Although 2020 has been a difficult year , Blandford still praises Tokio Marine Highland ’ s leadership and employees for providing so many reasons to celebrate nonetheless . Among his cited highlights are :
The strong underwriting performance of the private flood team in spite of record hurricane activity . Achen and Shah ’ s respective teams in building the company ’ s data platform , ‘ The Ark ,’ capable of providing higher quality insights to underwriters . Recognised as one of the best places to work in insurance .
" I missed the in-person interaction for much of 2020 and 2021 , and it definitely made our transformation effort more difficult . I ’ m thrilled to be working side-byside with the team again , and you can see it in the velocity of our accomplishments ."