TOKIO MARINE HIGHLAND
“ We ’ ve rolled out a new digital platform housing our difference in conditions ( DIC ) product ,” says Tim Reilly , Senior Director of Digital Distribution . “ Essentially , this platform enables straight-through processing for earthquake and landslide coverage . We ’ re also in the middle of a soft launch for our new flood product , which will be housed on the same platform .” In its quest to unlock additional value for its customers , Tokio Marine Highland ’ s approach to product development is exploratory and empathetic to their needs . “ Our customers are looking for
$ 98mn
Revenue in 2020
products to fit their lifestyle : they ' re more conscious of where and who they choose to place their business with . We need to be flexible with our tech stack and ensure our products and services complement those already being used by other ecosystems .”
Although Tokio Marine Highland has the expertise and technology to drive its transformation roadmap forward , Blandford is under no illusion that the end is in sight , “ this is a continuous journey .” Therefore , he considers that the ultimate success or failure of the company ’ s endeavour will
38 October 2021