the form of COVID-19 , which , despite its obvious negative impact , actually helped concentrate the company ’ s efforts . “ I think of 2020 as the year that we turned the corner ,” he states . “ The unfortunate environment enabled us to spend less timefighting fires and more time bringing our larger team into the transformation efforts .” Centering the change around robust datadriven insights , exceptional client interfaces and automated operations , Shah and Achen state that a special emphasis was placed on the cloud , low-code / no-code platforms , open-source , smart systems , AI ( artificial intelligence ) and ML ( machine learning ).
“ For me , the insurance industry is the last frontier that hasn ' t yet been disrupted ”