PERMANENT TSB
TSB ’ s procurement and supplier management journey
“ If you ' re not there yet as a partner with us , let ' s go on a journey to try and get you there , to try and help ”
RACHEL DOLAN HEAD OF PROCUREMENT , PERMANENT TSB
but has also implemented risk and governance frameworks to support enterprise goals . She is a graduate of both Trinity College Dublin and University College Dublin .
In a 15-year-career , Dolan has developed deep expertise and experience across retail banking operations , service and product development , and organisational design and transformation .
Her programme and change-management expertise – coupled with a strategic approach to organisational and process improvement – made her the perfect candidate for overseeing one of the most ambitious procurement transformation projects undertaken by any bank in recent times .
Dolan was tasked with delivering a cost optimisation programme , coupled with the transformation of the processes and technology supporting the entire source-tocontract journey .
Traditional banking in a digital era “ While we are probably one of the only banks anywhere expanding our branch footprint we also plan to satisfy our customers ’ appetite for more digital banking ,” says Dolan , who adds : “ What sets us apart is we want to be part of the communities we serve . We want to remain as a physical bank , with branches where we can meet people and serve their day-to-day banking needs .
86 October 2022