PERMANENT TSB
“ Supporting customers and our community is our highest priority , and the procurement team purchases everything we need to serve our customers , such as ATM machines , cash-in-transit services , docket slips , and printed materials . We also procure to serve the needs of employees , including canteen and security facilities , as well as uniforms .”
RACHEL DOLAN
The Permanent approach to procurement PTSB ’ s old-school-new-school approach to banking puts it in a unique position when it comes to sourcing , for not only is it tasked with maintaining and developing traditional banking infrastructures , it is also fully embracing the digital world .
“ Technology purchases are high on our agenda as we develop and grow our digital solutions ,” says Dolan .
The Bank has enlisted the support of its partners to ensure that its roll-out of technology is seamless and meets the needs of customers . A key partner in its digital transformation journey has been Infosys and its digital banking product , Finnacle .
“ Around 80 % of our spend is on technology and professional services ,” explains Dolan . “ This helps us deliver better , leaner and more effective customer journeys through digital applications .”
But PTSB ’ s digital ambitions go beyond servicing the needs of customers ; it is also undergoing an internal digital transformation to help it leverage the power of procurement in delivering strategic advantages .
Enter its award-winning digital transformation project , called Titan : One Team , One Target . To deliver this , PTSB
TITLE : HEAD OF PROCUREMENT INDUSTRY : BANKING LOCATION : DUBLIN , IRELAND
Rachel Dolan is a dynamic and transformational leader currently working in Ireland ' s financial services sector . In her role as Head of Procurement and Supplier Relationship Management for Permanent TSB Bank , she has put environment and social governance at the heart of her mission . Rachel is a straight-talker , a trouble-shooter and problem-solver who has designed and delivered cost savings , and has implemented risk and governance frameworks to support enterprise goals . She is a graduate of both Trinity College Dublin and University College Dublin .
EXECUTIVE BIO