WOLT
“ I ’ m comfortable , being uncomfortable ”
GARRETT OLSON HEAD OF INSURANCE & RISK MANAGEMENT , WOLT
includes a death benefit paid out to a dependent of a courier partner , as well as protection against assault .
The second programme revolves around third-party liability for courier partners . The benefits of this are two-fold , Olson says : first it is aligned with Wolt ’ s commitment to make the cities they ’ re in better places , as the insurance protects against unfortunate incidents courier partners may have caused . Second , it also fills an unmet gap in the insurance market .
“ It ’ s virtually impossible for an individual courier partner to go and get that type of coverage elsewhere ,” he says , “ particularly if their mode of transportation is an e-vehicle , a bike , or just delivering on foot .” In most Wolt countries the only component of insurance that courier partners are responsible for themselves is the mandatory motor insurance – understandable given that riders and drivers use their own vehicles . But incidents that occur after they set foot outside that vehicle , and attempt to deliver the order to the customer , is covered through Wolt .
Creating a consistent experience is ‘ a challenge ’ Being present in 25 different markets , one of the biggest challenges Wolt faces from an insurance perspective is , perhaps surprisingly , not complying with multiple jurisdictions – rather , it ’ s controlling the claim process . Courier partners want to be compensated promptly so it ’ s important that , when a claim is submitted in the local language , the third-party administrator or
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