OPENTEXT & TCS from agents and brokers to underwriters and claim handlers ,” he says . “ But it ’ s important to understand that Gen AI is not the only solution and other statistical and machine learning algorithms will significantly help the entire BFSI industry .”
Meanwhile in capital markets , the combination of traditional AI and Gen AI is opening up new possibilities . Pradeep Kamalanabhan , Global Head of TCS ’ s Enterprise Content Management practice , has more than 23 years of experience spanning sales , pre-sales , delivery , consulting , customer relationship and partner management , providing him with a unique perspective on how AI can transform various aspects of financial services .
“ EVEN IN THIS ERA OF AI , THERE ’ S NO SUBSTITUTE FOR HUMAN CREATIVITY , EMPATHY AND STRATEGIC THINKING ”
LARS ROSSEN SVP & CHIEF ARCHITECT , OPENTEXT fintechmagazine . com 103