OPENTEXT & TCS
“ A combination of AI and Gen AI will bring in new capabilities such as knowledge management , content mining , summarisation , content generation and synthetic data creation ,” he highlights . “ These capabilities can be leveraged to enhance customer experience and transform business models .”
The power of partnership While the potential of AI in finance is immense , realising this potential requires more than just advanced technology ; it demands a deep understanding of the BFSI sector , extensive implementation expertise and a comprehensive approach to information management . The partnership between OpenText and TCS brings together unique strengths that set it apart from other industry players .
Founded in 1991 in Ontario , Canada , OpenText brings to the table over 40 years of experience in helping customers tackle complex information management challenges . As Lars puts it : “ We have the advanced software and AI solutions BFSI customers need ,” with its offerings including not just AI capabilities , but also the underlying information management systems that are essential for effective AI deployment . With well-curated content one of the secrets to success in AI-driven solutions , OpenText ’ s expertise in content management is a key differentiator .
TCS , on the other hand , contributes its vast experience in IT services and consulting , along with its deep knowledge of the BFSI sector . Its overall breadth of experience in the marketplace allows TCS to tailor AI solutions to the specific needs
“PEOPLE WILL FUNDAMENTALLY SHIFT FROM DOING WORK TO TRAINING INTELLIGENT MACHINES AND REVIEWING THE WORK DONE BY MACHINES ”
BABU UNNIKRISHNAN CTO , BFSI AMERICAS , TCS
of financial institutions , underscoring its comprehensive understanding of the BFSI sector ’ s intricacies and challenges . Pradeep explains : “ TCS has more than two decades of experience implementing a wide range of enterprise content management , customer communication and digital experience solutions on OpenText products .”
This combination of OpenText ’ s technology and TCS ’ s implementation expertise creates a powerful synergy . “ Together , TCS and OpenText provide proven expertise combined with deep contextual knowledge to enable business growth , operational efficiency and a competitive edge for enterprises across verticals worldwide ,” Pradeep says .
Navigating the challenges of AI adoption But despite the enormous potential of AI in finance , its adoption is not without challenges .
One of the primary concerns is around ethical and responsible AI use . As Pradeep
104 October 2024