BANK OF SYDNEY
The lending platform is already addressing pain points throughout credit operations that had frustrated staff and customers alike. Previously, numerous manual steps had created delays and inefficiencies, but the integrated approach is now streamlining these processes and delivering measurable improvements.
Staff experience transformation The technology changes are fundamentally altering how people work, with results that demonstrate the transformation’ s impact on day-today operations. The improvements are already visible across different parts of Bank of Sydney, though progress varies depending on process complexity.
“ In some of our simpler customer segments, we’ ve created much more time already, but in others where it’ s more complex, we still have lots of manual steps which we need to eradicate,” Geoff explains.
This shift is allowing relationship managers to focus on what Bank of Sydney does best: building customer relationships. The change is particularly significant given how much time had previously been consumed by administrative tasks that added little value to customer interactions.
“ We’ re able to focus some of our bankers much more on the customer rather than doing admin and back-office activity that was built into their roles,” Geoff says. fintechmagazine. com 87