Nucleus Software’ s Ashwani Arora explains how the innovative fintech accelerates transformation, enriches banking and delivers seamless customer experience

In an increasingly competitive market, where hyper-personalised and seamless experiences are critical, banks are turning to technology partners like Nucleus Software to transform how they operate.

Four years ago, Australia’ s Bank of Sydney began this process, seeking to accelerate its digital lending transformation strategy, modernise legacy processes and enable greater end-to-end acquisition and management of online customers.

For Ashwani Arora, Global Customer Success Head at Nucleus Software, the global fintech with strong roots in India and a decade – long presence in Australia is the perfect partner for this kind of transformation.

“ We are one of the first fintechs, with a legacy of deep banking and technology product excellence,” he says.“ We serve two key areas – lending and corporate or transaction banking along with a suite of digital services that help banks modernise, integrate, and scale. Our solutions manage over US $ 15tn of yearly transactions and our FinnOne Neo ® lending platform, recognised as the world’ s best-selling lending solution for over 10 years, manages US $ 1.2tn of loans globally.”

Transforming through collaboration

Innovation and technical expertise are key to Nucleus’ s success. The company provides a fully configurable, no-code low-code customer onboarding platform and end-to-end digital lending solution through FinnOne Neo ®. Designed to deliver agility while reducing costs, the platform helps the likes of Bank of Sydney launch products faster, accelerate growth and improve customer experience.

“ When we began working with Bank of Sydney, we were struck by how many processes were still manual: credit policies were written on paper, manual fee and charges setups were leading to leakages, and document handling with minimal or no system integrations was presenting challenges,” Ashwani explains.“ Our goal was to eliminate all of these pain points.”

Nucleus takes a collaborative approach to customer engagement, honed by years of experience globally and in the complex Australian sector, where it began working in 2013 enabling digital transformation at a tier-two bank and gaining valuable expertise in regulatory frameworks.

“ It’ s been a true partnership that began with continuous engagement to