SVP, Global Customer Success, Nucleus Software

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understand challenges and opportunities, and revolved around shared objectives,” Ashwani states.“ As a result of this collaboration, FinnOne Neo ® has helped the bank to integrate with broker systems, automate credit policies and reporting, apply rule-based fee and document management, embed serviceability calculators and enable seamless integration with third-party systems.”

Driving customer experience

A key component to this success is FinnOne Neo ®’ s configurability, enabled by a flexible open-architecture design. This allows financial institutions to adapt quickly to evolving market dynamics and provide tailored loan products.“ It’ s a real strategic differentiator,” says Ashwani.“ It allows us to meet changing regulatory needs quickly and roll out new products and services to satisfy customer demands.”

The results have been transformative for Bank of Sydney.“ Our experience and technology made the implementation 40 % faster. We’ ve dramatically reduced manual touch time across the business, significantly reduced fee leakages and helped the bankruptcy team gain at least 40-50 % efficiency.

“ On top of that, they’ ve been able to free up lender capacity to focus far more effectively on building customer relationships and driving improved customer experience.”

Partnerships like that with Bank of Sydney are crucial in Nucleus’ development. The company constantly updates its platforms – the next 8.5 version of FinnOne Neo ® is due by end of year 2025. It is also exploring new innovations around AI and other technologies to further enhance outcomes.

“ Our journey together continues, and now we’ re collaborating on the upcoming FinnOne Neo ® GA version upgrade later this year,” Ashwani affirms.“ The new version will deliver a major leap in UI / UX, transforming how end users interact with the system. We’ re also partnering with several ANZ fintechs to deliver outof-the-box integrations that will reduce manual processes – driving even greater efficiency and customer satisfaction”

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