BANK OF SYDNEY
into new areas. This partnership exemplifies the bank’ s approach to leveraging external expertise.
“ Hexaware has been partnering with the bank for almost four years now, but certainly we’ re looking for more from their services,” Geoff says.“ We don’ t have the scale to have a big internal IT team.”
The partnership model reflects Bank of Sydney’ s pragmatic approach to resource allocation. Rather than attempting to build capabilities internally, the bank is focusing on banking expertise while leveraging partners for technology services that require specialised skills and significant investment.
“ We are not necessarily an organisation that can afford the top-end service partners, so Hexaware is really a nice mid-market partner for us,” Geoff explains.
This relationship extends beyond traditional IT support to encompass strategic guidance across the technology landscape. The partnership is helping navigate complex technical decisions while ensuring the bank maintains focus on core banking activities that drive customer value.
Implementation builds momentum The transformation is following a carefully planned timeline with multiple streams progressing in parallel, designed to minimise disruption while delivering incremental benefits. Core banking implementation should be completed by mid next year, providing the foundation for subsequent enhancements.
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