SUNSHINE INSURANCE GROUP
92 plished at Sunshine P & C Insurance Company through the creation of an app for mobile underwriting . “ The app allows employees to study new products online , underwrite policies for new customers , manage existing customers ’ needs , monitor and track the status of claims as well as send greetings on holidays or on customers ’ birthdays ,” he says , also pointing out that the app can be used by employees to track the productivity and performance of coworkers in order to motivate through friendly competition .
According to Li , the app connects to WeChat , easing communication between employees and customers , and enabling service transactions . “ For example ,” he says , “ during the process of auto claims , we use WeChat as an entry point to record accident scenes , take pictures of damaged areas on vehicles and vehicle plates , audio-record descriptions of accidents , and listen to guidance messages from our claim center . The collected data is transferred to our claim center , where claim staff or AI can further
SEPTEMBER 2019