in real world business situations .” The streamlining of services particularly extends to the company ’ s telesales department , particularly when it comes to the overall wellbeing of employees , says Li . Employees in this department face mounting pressures from several angles : lack of training and assistance , low productivity and therefore a lower income . This has resulted in a high staff turnover , with many resignations coming after three months ’ employment , causing the cost to sales ratio to skyrocket . “ If we could use AI to enable offline training or real-time online sales assistance with telesales reps to improve their sales pitch , before or during their sales sessions , it would help improve the success rate and wellbeing of our employees in telesales ,” Li says . In addition ,
the administrative aspect of this role may at times be arduous , as follow-up phone calls often must be timely . “ Because of the content-confined and script-structured nature of the job , this type of work can be done by artificial intelligence through ASR + TTS + NLP . The applications of AI in these situations led to one big effort for the teams I am managing at Sunshine Insurance Group . We acquired ASR + TTS capabilities by partnering with an outside tech vendor , we also partnered with another NLP vendor to develop our first prototype of AI Tutoring Robot and AI Sales Assistant , already in production soon .”
Li also says that the team is honing its own NLP skills by building an internal NLP team that can develop a first-generation robot in customer services and telesales . This will aim to improve the
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