BFL CANADA
Christopher O ' Sullivan , CIO at BFL CANADA , tells us about embarking on a digital journey to better serve their customers now and in the future
Christopher O ' Sullivan , Chief Information Officer
Since it was founded in 1987 , BFL CANADA has grown to become one of Canada ' s largest privately held risk management , insurance brokerage , and benefits consulting firms .
Operating across the country , it has 22 offices and just over 1,000 employees , serving insurance brokerage , risk management , and employee benefits consulting across a number of industries , particularly real estate , professional services , construction , transportation , and public services .
As a result of the company ' s growth , BFL is in the midst of a digital transformation , to keep complexity to a minimum , ensure the organisation is future-proof , and continue to deliver outstanding customer outcomes . It will also benefit BFL ' s insurance partners . " Insurers in Canada are on their own digital journeys ," O ' Sullivan says . " They ' re looking for seamless end-to-end journeys for customers , so we need to be prepared to be a part of that . And in many cases , we ' re looking to drive that with our strategic insurance partners ."
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