BFL CANADA
system . " We need to make a shift in how we use our broker management system , to align with best practices of a digital business ," he says .
" Today , our broker management system is a monolith , hosting the vast majority of our capabilities and processing . We will be re-architecting so that we can tap into new and emerging best-of-breed solutions . The broker management system will serve as the core , and we ' ll start to clean up by moving supporting functions to external systems . This will be enabled by a robust integration architecture that will allow us to scale while reducing complexity ."
In addition to these areas , they intend to make efficiencies in the back office , looking at systems supporting finance , HR , facilities , and procurement . " The business has been effective in these areas , so it ' s a bit of a preemptive strike against complexity ," O ' Sullivan says . " In many of these areas there ' s a lot that ' s done by spreadsheets . This is acceptable today but it will inhibit our ability to scale tomorrow .
“ If we have robust technology that is helping us to win for our customers , it will ultimately helps us attract great talent ”
CHRISTOPHER O ' SULLIVAN CHIEF INFORMATION OFFICER , BFL CANADA
" We are looking at all of those systems , the information flow and the processes tied to them . As we rearchitect and implement new systems to replace these , we will look to tap into the tribal knowledge that exists ."
He adds that BFL is fortunate as the team members that build the spreadsheets still work there , which makes it easier . " That allows us to essentially codify what ' s in their heads ," he says , " but do it more efficiently , through systems that are automated . It ' s