BFL CANADA
going to be a long tail journey to transform what ' s been there for years , but we ' re leveraging the knowledge and expertise we still have in house to make it more efficient going forward ."
In terms of the technology they ' ve deployed , XRM Vision are is a key partner in terms of building the online platforms and digital stack . " We ran an RFP and XRM Vision came out head and shoulders above everyone else . They have deep insurance knowledge and they ' re a Microsoft Gold Partner . They bring a lot to the table and they challenge our thinking ."
Another partner is Softchoice , who they called on to help them roll out Microsoft Teams across the company . " A lot of people think of Teams as a video conference tool , but we see it as a true collaboration platform . Softchoice brought a lot of expertise to enable change management across 1,000 employees . For us , it wasn ' t a matter of just turning on the technology . It ' s about a change in the way people work , and they had a lot of expertise around how to do that on the scale of BFL ' s size ."
They use Microsoft extensively , for workplace technology , collaboration tools , and the cloud through Azure . " So much of our roadmap has Microsoft stamped on it . We invest a lot of time in building a really strong relationship with them , and they really help us with expertise , with products and access to their partners , which really helps move the needle for us ."
Once their digital journey is complete they hope to achieve great customer outcomes , better relationships with partners , and great experiences for employees . " Talent is really important . Our view is that if we can have robust technology that is helping us to win for
our customers , it will ultimately help us attract great talent . Talent plus great technology , I think , is a formula for success ."
O ' Sullivan is enthusiastic about his colleagues . " I ' ve met so many amazing people since I ' ve been here . The President , CEO and Founder , Barry F . Lorenzetti , who is still the driving force behind the business , has built an amazing culture that ' s rooted in entrepreneurial spirit . Although we ' re privately held , the
110 September 2021