CSOB
successful endeavour , but at the same time , the sense of isolation has created difficulties in terms of building new teams . The answer has been a roadmap set out by ČSOB which has prioritised certain techniques and technologies that have helped create a more seamless experience for staff as well as customers .
“ Our journey has been very much about using whatever technology we can to make
“ Allocating money to projects contributing to sustainability has a huge impact for the good of all of us . It ’ s future-proofing through finance ”
LUDEK SLEGR IT EXECUTIVE DIRECTOR ( CIO )
the experiences of our clients as smooth and simple as possible ,” says Slegr .
" We employ many more technologies from the AI realm , which have allowed us to replace a lot of routine tasks carried out by our business colleagues in the past . They range from image recognition to text understanding . This saves a lot of time . Not just to us , but also our clients . And our colleagues can use the capacity for more creative work ."
Straight through processing ČSOB focuses on Straight Through Processing (“ STP ”), which is essentially about avoiding any human interaction in sales and service transactions . It improves customer experience in terms of speed , quality and reduces costs at the same time .
Jiří Halouzka , Director , IT Core Services at ČSOB , says the systemic approach to this is of paramount importance for the bank and its employees . In the long run , we will be able to concentrate on better serving customers with more complex
138 September 2021