ČSOB
1964 Year Founded
5000 + Employees
1.4bn
Revenue ( EUR ) who takes care of the client . So it nicely links all aspects together ."
Distribution networks The digitisation of the bank has also changed the distribution network for ČSOB . The physical role of staff in branches is no longer the same as the online banking app handles much of the bank ' s day-to-day transactions . Instead , Slegr says , those branch workers will gradually adopt a consulting role .
“ Basic transactions were carried out manually in the past . But that ’ s not the case anymore , although there are and will be exceptions in more complicated cases . But in the future , these colleagues will be taking much more of the role of financial consultants .”
Mixed offerings and sustainability As well as the technological side of things , the team believes banks also need to offer more products to customers , partnering with other industry companies to do so .
Along with this is a commitment to sustainability , with ČSOB deciding only to partner with organisations that support the Paris Climate Agreement and the zeroemissions agenda .
Halouzka says , " Our bank now has a strong focus on corporate social responsibility and sustainability . It ' s not just about going digital . We are now carefully selecting the companies we provide finance to . For example , we don ' t provide financing to companies from the military industry or coal mining . So this is an area which very strongly is becoming part of our culture ."
Slegr agrees . He adds , “ Before joining the banking and financial service industry , I didn ’ t realise how much power and related responsibility the banks have in this regard . Allocating money to projects contributing to sustainability has huge impact for the good of all of us . It ’ s future-proofing through finance .”