CSOB
and the group demands . Therefore , ČSOB has created a lot of synergies by managing outside security teams as part of the bank ' s internal security department .
Strategic partnerships As part of the collaborations , ČSOB has entered into many partnerships . The one with GuideVision for ServiceNow stands out as service management is the backbone of every IT organisation . Slegr says that this partnership has been instrumental in assisting the bank in getting ahead with all its key processes .
" One of the huge benefits of using ServiceNow is that we have been able to standardise many of our processes and get rid of a multitude of tools , which are difficult to manage , and are also quite expensive to run ," Slegr says .
The future of banking ČSOB is keen to differentiate itself from the crowd , and it is using innovative technology to provide its customers with
a unique offering . Called Kate – the transformational solution is an AI-driven service bot that can handle virtually unlimited sets of tasks and has huge potential to expand into a centralised role in terms of providing personalised service to bank-insurance clients .
Slegr explains , " It ' s based around the idea that our clients will be served by the digital assistant . It resembles Siri or Alexa , but with financial expertise . We start with more basic use cases , but continuously add more elaborate ones .
They include both product sales and customer service . While our clients will interact mostly with Kate , the whole strategy and ecosystem goes much deeper . It starts with data , AI technology as well as straightthrough processing capability .
" The channels for Kate are different too . The service may be delivered via the chatbot or voice bot , but the underlying information can be used as traditional lead , which is provided to the branch that way , to somebody
140 September 2021