AMERISURE
ZIPWHIP : SUPPORTING AMERISURE EVERY STEP OF THE WAY
Implementing texting into
Amerisure ’ s operations was always going to take dedicated expertise to execute , and the company found it in Zipwhip .
Based in Seattle , Washington , Zipwhip was the first mobile phone operator to enable texting on existing business phone numbers . It continues to maintain this leadership by developing application programming interfaces ( APIs ) and software for enterprise customers , of which it has over 30,000 .
When asked why Amerisure ultimately chose Zipwhip , Pierman summarises , “ A lot of it came down to culture . With vendor relationships , you really need to evaluate how well the two companies could work together and whether you have similar goals . Zipwhip was very transparent : it delivered on everything it promised , worked with us on a proof of concept to demonstrate the technology ’ s value , and hit all our targets .”
Best of all , the relationship is far from over - a new text translation feature is set to be a game changer for Amerisure . “ The ability to communicate with injured workers for whom English isn ' t a first language is huge for us . Zipwhip is right there with Amerisure every single step of the way and continues to be .”
176 September 2021